My child wants to know why he doesn't see his first mom anymore. What do I say?

We have pictures of my son with his first mother when he was a baby but she has dropped out of our lives in the years since. He is now four and asking where she went an why he doesn’t see her. The problem is I don’t know where she is or why she no longer picks our packets up at the agency. We only saw her twice after our son’s adoption but we did use to talk occasionally on the phone but her phone is disconnected and I have no way to find out where she is now. I don’t know what to tell him about why she isn’t part of our lives anymore.

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